Warranty & Support

Warranty & Support

At Vibe Tech, we stand behind every product we sell. Our comprehensive warranty program and dedicated support team ensure you have peace of mind with every purchase, no matter where you are in the world.

Our Warranty Promise

We believe in the quality and durability of our products. That's why we offer one of the most comprehensive warranty programs in the industry, designed for customers who demand reliability in all conditions.

2-Year Premium Warranty

All mid-to-premium products purchased from Vibe Tech include our exclusive 2-Year Premium Warranty at no additional cost. This warranty covers:

  • Manufacturing defects: Any defects in materials or workmanship
  • Hardware failures: Component failures under normal use
  • Performance issues: Products that don't perform as specified
  • Climate-related failures: Issues arising from Canadian weather conditions when used as intended

Standard 1-Year Warranty

Entry-level and accessory products include a 1-Year Standard Warranty covering manufacturing defects and hardware failures.

What's Covered

Our warranty covers products that fail due to:

  • Defective materials or components
  • Manufacturing errors or quality control issues
  • Failure to meet published specifications
  • Normal wear and tear within the warranty period
  • Software or firmware defects (we'll provide updates or replacements)

What's Not Covered

To maintain fairness for all customers, our warranty does not cover:

  • Accidental damage (drops, spills, impacts)
  • Misuse or use contrary to product instructions
  • Unauthorized modifications or repairs
  • Cosmetic damage that doesn't affect functionality
  • Damage from extreme conditions beyond product specifications
  • Normal battery degradation (batteries typically have separate 6-12 month coverage)
  • Products purchased from unauthorized resellers
  • Consumable items (batteries, filters, etc.) after their specified lifespan

How to Make a Warranty Claim

We've made the warranty claim process simple and straightforward:

Step 1: Contact Our Support Team

Reach out to us via:

Step 2: Provide Information

Have ready:

  • Your order number or proof of purchase
  • Product model and serial number (if applicable)
  • Description of the issue
  • Photos or videos demonstrating the problem (if possible)

Step 3: Troubleshooting

Our support team will work with you to diagnose the issue. Often, problems can be resolved quickly through:

  • Firmware updates
  • Configuration adjustments
  • Reset procedures
  • Compatibility checks

Step 4: Resolution

If the issue is covered under warranty, we'll provide one of the following solutions:

  • Replacement: We'll send you a new product from Hong Kong (most common solution)
  • Repair: We'll arrange for professional repair if appropriate
  • Refund: Full refund if replacement isn't available

Step 5: Return Shipping

For warranty claims requiring product return:

  • We provide return shipping instructions
  • Return shipping costs may apply for international returns
  • Replacement ships from Hong Kong with tracking

Warranty Claim Timeline

We know you depend on your products, so we process warranty claims quickly:

  • Initial Response: Within 24 hours of contact (faster via WhatsApp)
  • Claim Approval: Typically 1-2 business days after receiving information
  • Replacement Shipping: 10-21 business days from Hong Kong to Canada (7-14 days express)
  • Total Resolution Time: Most claims resolved within 2-3 weeks

Extended Warranty Options

For customers who want additional protection, we offer optional extended warranty plans:

3-Year Extended Protection

  • Extends coverage to 3 years total
  • Includes accidental damage protection
  • Priority support and faster replacements
  • Available at checkout or within 30 days of purchase

5-Year Ultimate Protection

  • Maximum coverage period of 5 years
  • Comprehensive accidental damage protection
  • No-questions-asked replacement for covered issues
  • Dedicated premium support line
  • Annual product health checks

Contact us via WhatsApp for extended warranty pricing and details.

Product Support

Beyond warranty coverage, our support team is here to help with any questions or issues:

Technical Support

  • Setup and installation assistance
  • Troubleshooting and diagnostics
  • Compatibility questions
  • Software and firmware updates
  • Integration with smart home systems
  • Performance optimization

Product Guidance

  • Feature explanations and tutorials
  • Best practices for Canadian climates
  • Accessory recommendations
  • Upgrade and expansion advice

Support Resources

  • Knowledge Base: Searchable articles and guides
  • Video Tutorials: Step-by-step installation and setup videos
  • User Manuals: Downloadable PDF manuals for all products
  • FAQ Section: Answers to common questions
  • WhatsApp Support: Instant messaging for quick questions

Contact Our Support Team

We're here to help 24/7:

General Support:
WhatsApp: +852 5934 3996 (Fastest - easier and faster!)
Email: support@vibetech.ca

Warranty Claims:
WhatsApp: +852 5934 3996
Email: warranty@vibetech.ca

Technical Support:
WhatsApp: +852 5934 3996
Email: tech@vibetech.ca

Response Times:

  • WhatsApp: Immediate to 2 hours (24/7 availability)
  • Email: Within 24 hours

Customer Satisfaction Guarantee

In addition to our warranty, all products come with our 30-Day Satisfaction Guarantee:

  • Try any product risk-free for 30 days
  • Return for full refund if not completely satisfied
  • No restocking fees
  • Return shipping instructions provided

We want you to be 100% confident in your purchase.

Warranty Registration

While not required, registering your product provides benefits:

  • Faster warranty claim processing
  • Automatic firmware update notifications
  • Extended support access
  • Exclusive offers and early access to new products

Register your product via WhatsApp at +852 5934 3996 or email register@vibetech.ca with your order number and product details.

Our Commitment to You

At Vibe Tech, we're not just selling products—we're building lasting relationships with our customers. Our warranty and support programs reflect our commitment to:

  • Quality: We only sell products we believe in
  • Reliability: Products that work in real-world conditions
  • Transparency: Clear policies with no hidden terms
  • Responsiveness: Fast, helpful support when you need it (especially via WhatsApp!)
  • Fairness: Treating every customer with respect and integrity

Your satisfaction is our success. If you ever have concerns about a product or our service, we want to hear from you and make it right.

Have questions about our warranty or need support? WhatsApp us anytime at +852 5934 3996, email support@vibetech.ca,