Privacy Policy

Effective Date: January 21, 2026

At Vibe Tech, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from our store.

By using our website, you consent to the practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our website.

1. Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Create an account
• Place an order
• Subscribe to our newsletter
• Contact customer support
• Participate in surveys or promotions

This information may include:

• Name and contact information (email address, phone number, shipping address, billing address)
• Payment information (credit card details, billing information)
• Account credentials (username, password)
• Purchase history and preferences
• Communication preferences
• Any other information you choose to provide

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address and location data
• Browser type and version
• Device type and operating system
• Pages visited and time spent on pages
• Referring website or source
• Clickstream data and navigation patterns
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

Order Processing and Fulfillment

• Process and fulfill your orders
• Arrange shipping and delivery
• Send order confirmations and updates
• Process payments and prevent fraud
• Handle returns and exchanges

Customer Service

• Respond to your inquiries and support requests
• Provide product information and assistance
• Resolve disputes and troubleshoot problems
• Process warranty claims

Marketing and Communications

• Send promotional emails and newsletters (with your consent)
• Inform you about new products, sales, and special offers
• Personalize your shopping experience
• Conduct surveys and gather feedback

Website Improvement

• Analyze website usage and performance
• Improve our website design and functionality
• Develop new features and services
• Conduct research and analytics

Legal and Security

• Comply with legal obligations
• Protect against fraud and unauthorized transactions
• Enforce our terms and conditions
• Protect our rights and property

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our business, including:

• Payment processors (to process transactions securely)
• Shipping carriers (to deliver your orders)
• Email service providers (to send communications)
• Web hosting and cloud storage providers
• Analytics providers (to understand website usage)
• Customer support platforms

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government or regulatory requests
• Protection of our rights, property, or safety
• Investigation of fraud or security issues

Business Transfers

If Vibe Tech is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website.

Types of Cookies We Use

Essential Cookies: Necessary for the website to function properly (e.g., shopping cart, checkout process)

Performance Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data

Functionality Cookies: Remember your preferences and settings to personalize your experience

Marketing Cookies: Track your browsing activity to deliver relevant advertisements and measure campaign effectiveness

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect your ability to use some features of our website. Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Block all cookies
• Receive notifications when cookies are set

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• Secure Socket Layer (SSL) encryption for data transmission
• PCI DSS compliance for payment processing
• Secure servers and data storage
• Regular security audits and updates
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Specifically:

• Account Information: Retained while your account is active and for a reasonable period afterward
• Order Information: Retained for tax, accounting, and warranty purposes (typically 7 years)
• Marketing Data: Retained until you unsubscribe or request deletion
• Analytics Data: Typically retained for 2 years

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability

You have the right to request a copy of the personal information we hold about you and receive it in a structured, commonly used format.

Correction

You can request that we correct any inaccurate or incomplete personal information.

Deletion

You can request that we delete your personal information, subject to certain legal exceptions (e.g., order records for tax purposes).

Opt-Out of Marketing

You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

Withdraw Consent

Where we rely on your consent to process your information, you can withdraw that consent at any time.

Object to Processing

You can object to certain types of processing, such as direct marketing or automated decision-making.

To exercise any of these rights, please contact us at privacy@vibetech.ca. We will respond to your request within 30 days.

8. Canadian Privacy Laws

As a company serving Canadian customers, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. We are committed to:

• Obtaining meaningful consent for data collection and use
• Limiting collection to what is necessary
• Using information only for stated purposes
• Protecting information with appropriate safeguards
• Being transparent about our privacy practices
• Providing access to your information upon request

9. Children's Privacy

Our website is not intended for children under the age of 13 (or the applicable age of majority in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will delete it.

10. Third-Party Links

Our website may contain links to third-party websites, including social media platforms and partner sites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. International Data Transfers

Vibe Tech is headquartered in Hong Kong, but we operate fulfillment centers and work with service providers in Canada and other countries. Your information may be transferred to and processed in jurisdictions outside of Canada.

When we transfer your information internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses
• Data processing agreements
• Compliance with applicable data protection laws

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Effective Date" at the top of this page
• Sending an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Vibe Tech
Email: privacy@vibetech.ca
Customer Support: support@vibetech.ca
Phone: +852 59343996

We are committed to resolving any privacy concerns you may have and will respond to your inquiry as quickly as possible.

This Privacy Policy was last updated on January 21, 2026.